![]() When one takes an activity perspective on the skills needed for BPM, the sequence of key skills and the frequency of repetition become clearer. To put this principle into action, BPM professionals need to select the best candidates for process improvement by conducting an organizational assessment, effectively define BPM projects, measure and analyze current performance, redesign business processes, implement change, and create the environment for process management. Michael Hammer popularized the phrase “think big, start small, work fast” as a prescription for success with business process redesign in his article on The Superefficient Company (HBR, 2001). Process-oriented Enterprise (Roles, Governance & CoE) 15%Īnother useful perspective to consider is to examine the skills needed over the life cycle of a BPM project.Process Improvement (Analysis & Design) 15%.This is the question coverage map for the exam: The examination provides addition emphasis on those areas by assigning more questions on the exam. Furthermore, some skills have more relevance than others for this level of certification. In order to test that the candidates have the needed BPM skills, the certification exam measures six areas of knowledge that BPMI defines as requisite. The above practice areas also form the framework for ’s certification exam. The learning path established by and the full list of BPM courses offered reflect the Institute’s experience in building knowledge and skill development in these key areas. Technical skills (BPM requirements gathering, designing user experience, optimization and simulation).Governance and establishing centers of excellence.The set of skills needed to succeed in these key practice areas include: Aligning Processes with Business Strategy,. ![]() While the list in Figure 1 within the framework of “transformational, operational and technical” competencies is surely a useful one to examine, it may also be worthwhile to consider other perspectives based on factors such as key practice areas and the core activities needed for success with BPM.Īs outlined in the article What is BPM Anyway, BPM is a management discipline used to improve and manage business processes, and includes the use of skills such as process discovery, process mapping and modeling, metrics, key performance indicators (KPI), collaboration, decision-making and process monitoring.Īpplying the BPM discipline successfully requires becoming adept in the following nine practice areas: Top 15 Business Process Management Skills As depicted in Figure 1, they elected to group these skills into three types of critical competency: transformational, operational and technical.įigure 1. While most people understand the importance of modeling skills, there’s a lot more involved in succeeding with BPM and it goes beyond skills or aptitude to mental models or attitude.Įarlier this year, Gartner identified 15 skills critical to the success of any BPM project. One of the most frequently asked questions (FAQs) on BPM involves the skills needed for BPM success.
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